Complaints & Grievance Redressal

Loan Fynder functions solely as a Direct Selling Agent (DSA) for banks and NBFCs. We facilitate loan-related services by assisting customers with information, documentation, and coordination. We do not provide loans directly, and we do not have authority over loan approvals, interest rates, or lending decisions.
We are committed to ethical conduct, transparency, and fair service. If you have any complaint or grievance related to our facilitation services, you may raise it using the process below.

How to Register a Complaint
Customers can submit complaints related to service quality, communication, documentation assistance, or process coordination through the following channels:
📧 Email:
loanfynder.com
📞 Phone:
+91-9560921042

Please include the following details while submitting your complaint:
Customer name and contact information
Nature of the complaint
Bank/NBFC name (if applicable)
Application reference number (if available)
Providing complete details will help us resolve your concern efficiently.
Complaint Resolution Process
All complaints are reviewed fairly and objectively.
Complaints related to DSA services are handled within a reasonable timeframe.
Customer data and complaint information are treated with confidentiality.
Feedback is used to improve our service standards and processes.

Escalation of Complaints
If you are not satisfied with the response provided by Loan Fynder, you may escalate the matter by mentioning “Complaint Escalation – Loan Fynder” in your email communication.
For grievances related to loan sanction, pricing, disbursement, repayment, or recovery, customers are advised to contact the respective bank or NBFC directly, as these matters fall outside the scope of a DSA.